Getting the Inside Track
Brainstorming how to deal with difficult situations
Inside Track Communication Skills Training, Cambridgeshire, United Kingdom.
Date: 01 May 2009
Inside Track provides sales and marketing programme management solutions to the automotive industry. They run outsourced functions such fleet management, vehicle sourcing and customer service centres.
Darren Pettitt, programmes manager contacted Motiv8 looking for some assistance in developing the skills of his team.
Following initial consultation Motiv8's Steve Lang put together a specific programme and takes up the story: "We ran two separate events and everyone spent a good deal of time on the telephone practising their customer service skills on both inbound and outbound calls.
The training replicated their real life activities covering telephone skills and communication techniques. The last part of the training took on a 'workout' style, where they analysed how to better deal with specific situations such as handling difficult customers."
Darren was delighted with the outcome: "Motiv8's training encouraged interaction with their relaxed and fun environment. Tailored training techniques helped all delegates to unlock their full potential. We have every confidence that progress will be shown through individual appraisals".
Let's hope so!
- 05 September 2010